General terms & conditions

Provider identification

SnS Commerce GmbH
Geschäftsführer: Lukas Schütz, Michael Serafin
Wollzeile 12/1/32
1010 Wien

Tel.: +43 (0) 1512 / 18 62

Commercial register number: FN 477826 k

Commercial court of registry: Commercial Court of Vienna

VAT registration number: ATU72609518


The European Commission provides a platform for online dispute resolution (ODR) which can be found here:

In the event of any dispute regarding consumer contracts, we do not participate in dispute settlement procedures before a consumer mediation body. We are under no obligation to participate in procedures of this kind.

1. General

1.1 When the customer clicks the T&C control box during the order process as well as the related consent statement containing the general terms and conditions given below, which can be viewed and saved by the customer at any time, these become a part of the contract of the applicable transaction between SnS Commerce GmbH (hereafter called "seller") and the customer.

General Terms and Conditions of the purchaser or customer which conflict or deviate from the following provisions shall not apply.

1.2 Deviating agreements of the purchaser or customer shall only become a component of the contract insofar as the seller has agreed thereto.

1.3 Customers, in the scope of this T&C, can be consumers or businesses. A consumer is any natural person who conducts a transaction for purposes which predominantly can be attributed to neither their commercial nor independent professional activity.

A business is any natural or legal person or partnership which conducts a transaction in exercise of their commercial or independent activity.

    2. Conclusion of contract

    2.1 The product descriptions contained in the seller’s online shop are non-binding and do not constitute a binding offer, but rather serve the customer only as an illustration and invitation to bid on a legally enforceable purchase offer.

    2.2 The customer can submit the offer in writing, via email, or through the online order form integrated in the seller’s online shop.

    To make an online purchase, the customer begins the order process for the desired item by clicking the button "add to cart". The contents of the shopping cart can be displayed in an overview by clicking on the cart symbol located at the top of the page.

    In this overview the customer can remove individual, or all, items from the shopping cart by clicking the minus symbol shown under the item. Alternatively, the customer can cancel the ordering process by clicking the "back" button in the browser or closing the browser window. In either case, an order will not be completed.

    At any time during the order process until the final, binding confirmation (see below), the customer can cancel the order by closing the browser or clicking "back", as previously described.

    If the customer wishes to continue with the order as selected, they click the button "Order Now". Now the customer can either log in, order as a guest, or register for an account. In the last two cases the customer must enter address details. In order to register, the customer must consent to data storage by selecting the corresponding box. By clicking again on the "next" button, the customer chooses shipping and payment methods. Finally, the customer sees an overview of the data entered and the essential order information. At this point the customer can make any final changes by clicking the "change" link displayed and making any necessary changes. Here also, the customer can abandon the order by closing the browser window or clicking the browser’s "back" button to return to the previous screen.

    If the customer is satisfied with the order, they click the button "Place order now".

    By clicking this button, the customer is submitting a binding offer to complete the purchase. Instead of the button "order now", the customer can also click on the button "PayPal" and will then be redirected to the PayPal website for express checkout. There he must enter his access data. By authorizing the payment, the customer makes a binding offer to conclude a purchase contract. 

    The seller first electronically sends the customer a confirmation of receipt of the order ("order confirmation"). A sales contract is not completed until a shipment confirmation is transmitted thereafter in writing by the seller, regardless of any previously sent order confirmation. The seller can accept the binding offer by the customer within two days. Express acceptance is also given via a shipment confirmation, if the seller ships the goods ordered within this period. The seller may decline the order, e.g. after checking the customer’s credit rating.

    When ordering via email, the customer submits a binding offer by transmitting the email to the seller. If accepted, the offer will be replied to in the same way by the seller (order confirmation). A sales contract is not completed until the order confirmation is received; delivery of goods also constitutes acceptance.

    Regardless of the method the customer selects for the offer, the seller may accept the offer within two days by sending confirmation or shipping the order.

    If the payment method “advance payment” (e.g. credit card, PayPal, instant bank transfer) is agreed, the contract is already concluded upon authorization of the payment, which thus constitutes the acceptance of the customer’s offer by the seller.

    2.3 The text of the contract (consisting of the order details and T&C, including cancellation terms) will be sent to the customer with the order confirmation.

    The customer must ensure that the email address they provide when ordering is correct, so that any emails sent by the seller can be received at this address. In particular, when using spam filters the customer must ensure that all emails pertaining to their order, sent either by the sender or their order processing agent(s), can be delivered.

    The current version of the T&C is available on the seller’s website and is viewable by the customer. The order data is typically not shown and is not viewable by the customer at a later time.

    The customer should therefore save the order data. The customer can only view their order history in their customer account if they log in with their customer data before ordering.

    These contract terms can be printed using the Print function on the browser or saved on the computer with the "Save page" function.

    2.4 If the customer is a business, our obligation is subject to correct and punctual delivery by our suppliers. The seller shall inform the business customer of any undeliverable item, and in case of withdrawal, immediately refund the respective payment.

    2.5 Subsequent changes to data can be communicated to the seller via email or phone. However, the subsequent changes to the order have no effect for the customer on the validity and binding effect of the offer sent.

    2.6 All products are sold only in customary quantities. This pertains to the number of items contained in an order, as well as to several orders of the same product, in which the individual orders comprise a customary household quantity.

    2.7 The contract terms are available in German for costumers from Germany, Austria and Swiss.

    3. Right of cancellation

    Right of cancellation

    Consumers (for definition see section 1.3 of the T&C) have a right of cancellation, pursuant to the provisions of the Distance Selling Act.

    As a consumer you have the right to cancel your contract declaration according to the following guidelines:

    Cancellation policy

    You have a right to cancel this contract within 14 days without providing a reason.

    The cancellation period is 14 days, starting on the day on which you or a designated third party who is not the carrier takes possession of the goods.

    To exercise your right of cancellation, you must inform us:

    SnS Commerce GmbH

    General Managers: Lukas Schütz, Michael Serafin

    Wollzeile 12/1/32

    1010 Vienna


    Tel.: +43 (0) 1512 / 18 62


    by means of a clear declaration (e.g. a mailed letter or email) of your decision to cancel this contract. For this purpose, the included sample cancellation form can be used, although this is not mandatory.

    To comply with the cancellation period, it is sufficient that you send your declaration of your exercise of the right of cancellation before the expiry of the cancellation period.

    Effects of cancellation

    If you cancel this contract, we must reimburse to you all payments which we have received from you, including delivery costs (with the exception of additional costs which arise from you selecting another method of delivery than the lowest-cost standard delivery we offer), immediately and at the latest within 14 days from the day on which we receive your declaration of your cancellation of this contract. For this reimbursement we use the same method of payment that you used for the original transaction, unless you expressly agree otherwise; in no case will you be charged any fees for this reimbursement.

    We may refuse to provide reimbursement until we have received the goods or until you provide proof that the goods have been sent back, whichever occurs first.

    Goods must without exception be returned to us within 14 days, starting from the day on which you notify us of your cancellation of this contract. The deadline is considered to be met if you send back the goods before the expiry of the 14-day period.

    You shall bear the direct costs of returning the goods.

    You are responsible for any loss in the value of goods only if this loss in value can be attributed to handling processes which were not necessary for the inspection of the condition, characteristics, and functionality of the goods.

    -End of cancellation policy-


    - To:

    SnS Commerce GmbH

    General Managers: Lukas Schütz, Michael Serafin

    Wollzeile 12/1/32

    1010 Vienna



    - I/we (*) hereby cancel the contract initiated by me/us (*) for the purchase of the following goods (*)/ for provision of the following service (*)

    - Ordered on (*)/received on (*)

    - Name of the purchaser

    - Address of the purchaser

    - Signature of the purchaser (only when submitting on paper)

    - Date


    (*) delete as applicable

    4. Price and price components

    4.1 All quoted prices are in EUR (€) and include statutory VAT. You can see the relevant amount of VAT in the country table available here: The prices listed are final prices. Discounts are not granted unless expressly specified in the offer.

    4.2 Packaging, freight, postage, and delivery costs at the time of ordering are not included in the price. You can see these costs in the shipping rate table available here:

    4.3 Payment methods are communicated to the customer when ordering (in the item description). Only the payment methods specified in the offer are accepted. These are: PayPal, credit card, or instant bank transfer.

    4.4 If an advance payment is agreed, the customer is obligated to remit the sales price along with any shipping costs within 10 days after receiving the request for payment. After this period, payment will be considered overdue at the expense of the customer, even without further requests for payment.

    1. Retention of title

    The goods delivered remain the property of the seller until complete payment is received.

    6. Risks, terms of delivery and shipment

    6.1 If not otherwise agreed to by the customer, the goods purchased will be shipped by the specified shipping method to the shipping address given by the customer. The customer may pick up the goods personally only with prior confirmation by the seller.

    6.2 The items purchased will be shipped by the seller within two business days following receipt of the payment order. Delivery time may be 3-4 business days if the shipping table does not indicate otherwise. You can find the shipping table here:

    6.3 For businesses, the risk of incidental loss/destruction and incidental deterioration of goods is transferred to the buyer upon delivery, and in the case of sales shipment upon transfer of goods to the contracted forwarding or logistics company.

    6.4 If the customer is a consumer, the risk of incidental loss/destruction and incidental deterioration of purchased goods is transferred to the consumer or to a receiver designated by the consumer upon delivery of the goods. This also applies to sales shipments.

    7. Liability and warranty

    7.1 Liability and warranty comply with legal provisions. In the case of a defect or deficiency the customer is entitled to a supplementary performance claim pursuant to §§ 437 no. 1, 439 BGB, if the legal requirements are met. The rights of the buyer pursuant to § 437 no. 2 and no. 3 BGB are hereby not affected.

    7.2 With businesses, the seller reserves the right to choose to fulfil the warranty through repair or replacement. The rights of the buyer pursuant to § 437 no. 2 and no. 3 BGB are hereby not affected.

    8. Copyright

    The copying or use of photos, graphics, and text is permitted only with written permission from the seller. The seller may pursue legal action in cases of copyright violation.

    9. Influencers

    We have compiled an influencer database to which one can apply via our website. If you register there, you simultaneously confer unrestricted, irrevocable usage rights in terms of time, space, and content for the images which you post on social media platforms in connection with our products. We may use these images, while indicating your name, in any way, in any media (printed as well as digital media, including the internet), in particular the unlimited

    • Right of reproduction
    • Right of distribution
    • Right of public access
    • Online- and Retrieval rights
    • Right to communicate to the public
    • Right to modify
    • Right to print
    • Right to advertise
    • Merchandising rights

    You forfeit any compensation by us for the exercise of the aforementioned usage rights.

    10. Data storage / Data privacy

    If you enter into a distance contract with us, for instance by shopping in our online shop, data processing is carried out pursuant to Art. 6 Sect. 1 p. 1 lit. b DSGVO. In addition, we have a legitimate interest in a credit check, pursuant to Art. 6 Sect. 1 p. 1 lit. f DSGVO. The data you provide during registration or in the scope of the conclusion of the contract - particularly your name, address, and email address - are necessary for the fulfilment and settlement of the contract. The contract cannot be fulfilled without this data. You are expressly referred to Art. 13 Sect. 2 lit. e DSGVO. The data is also provided to third parties if absolutely necessary (e.g. to shipping providers).

    The registration data is stored for as long as your account exists. If your account is deleted, the account data is also deleted.

     Data security

    During the ordering process, your personally identifiable data is transmitted via the internet using SSL encryption. The website and other systems are secured by means of technical and organizational measures against loss, destruction, access, alteration, or dissemination of data by unauthorized persons.

    Data storage

    The contract text is stored, and the order details and T&C are sent to the customer via email. Whoever registers as a customer can view their past orders in the customer login area.

    Rights of affected parties

    Pursuant to the DSGVO you have a right to be provided with information free of charge relating to your stored data. Your rights have been considerably expanded by the new General Data Protection Regulation. These are enumerated in our data privacy policy and are briefly explained with a mention of their legal basis.

    The T&C and data privacy policy can be viewed at any time on the website. Further information about data protection can be found in the data privacy policy.

    11. Applicable law, choice of law and jurisdiction

    The laws of the Federal Republic of Germany shall apply. The UN Sales Convention shall not apply. This choice of law does not apply for consumers if the protection provided is withdrawn due to compulsory regulations of the country in which the consumer maintains their primary residence.

    12. Severability clause

    If individual conditions of this contract, including these General Terms & Conditions, are found wholly or in part to be or become unenforceable, the validity of the remaining conditions shall not be affected.