General terms and conditions of business
Provider identification
SnS Commerce GmbH
Managing Directors: Lukas Schütz, Michael Serafin
Windmühlgasse 9/14
1060 Wien
Austria
Tel.: +43 (0) 1512 / 18 62
Company registration number: FN 477826 k
Commercial register court: Vienna Commercial Court
UID: ATU72609518
Email: office@sns-corp.com
The European Commission provides a platform for online dispute resolution (OS), which you can find under the following link: http://ec.europa.eu/consumers/odr/
If there is a dispute about a consumer contract, we will not take part in a dispute resolution procedure before a consumer arbitration board. We are not obliged to participate.
- General
1.1 By clicking on the General Terms and Conditions checkbox during the ordering process and the associated declaration of consent by the customer with the General Terms and Conditions reproduced below and which can be viewed and saved by the customer at any time, these become part of the contractual component of the respective purchase between SnS Commerce GmbH (hereinafter referred to as “Seller”). and the customer.
General terms and conditions of the purchaser or customer that conflict with or deviate from the following provisions do not apply.
1.2 Deviating agreements made by the purchaser or customer will only become part of the contract if and to the extent that the seller has agreed to them.
1.3 Customers in accordance with These general terms and conditions can be consumers or entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.
An entrepreneur is any natural or legal person or partnership that concludes the legal transaction in the exercise of their commercial or independent activity.
- Conclusion of contract
2.1 The product representations contained in the seller's online shop are non-binding and subject to change and do not represent a binding offer, but are merely intended for the customer to view and as an invitation to submit a legally binding purchase offer.
2.2 The customer can submit the purchase offer in writing, by email or via the online order form integrated in the seller's online shop.
When purchasing online, the customer places the desired item in the shopping cart by clicking on the “Add to shopping cart” button. You can view the contents of your shopping cart in an overview by clicking on the bag symbol at the top of the page.
In this overview, the customer can remove individual or all items from the shopping cart by selecting the minus symbol listed under each item displayed. Alternatively, the customer can cancel the ordering process by using the browser’s “back” button or closing the browser window. An order would not have been made in any of the cases.
During the entire ordering process until the final and binding confirmation of the offer (see below), the customer can cancel the order by closing the browser or going back as described above.
Once the selection has been made and the product combination is correct and the customer would like to continue with his order, he clicks the “Order now” button. Now the customer can either log in as a customer, order as a guest or register. In the last two cases, the customer enters their address details. To register, consent to storage must be given by selecting the appropriate box. By further clicking on the “Continue” buttons, the customer selects the shipping and payment method. Finally, the customer receives an overview of the data entered and the essential details of the order. Here the customer can make changes one last time by clicking on the “edit” link displayed and making the changes. Here, too, the customer still has the opportunity to cancel the ordering process by closing the browser window or reversing the previous steps using the browser’s “Back” button.
If the customer agrees to the order, he or she clicks on the “order now with payment” button. By clicking this button, the customer makes a binding offer to conclude a purchase contract.
Instead of the “Order now” button, the customer can also click the “PayPal” button and will then be redirected to the PayPal website. There he has to enter his access data. By authorizing payment, the customer makes a binding offer to conclude a purchase contract.
The seller first sends a confirmation of receipt of the customer's purchase offer electronically (“order confirmation”). In any case, and regardless of a previously sent confirmation of receipt, a purchase contract is only concluded through a subsequent written “shipment confirmation” from the seller. The seller can accept the customer's binding offer within 2 days. An express acceptance through a shipment confirmation is equivalent if the seller delivers the ordered goods within this period. The seller is entitled to refuse to accept the order - for example after checking the customer's creditworthiness.
When ordering via email, the customer submits a binding offer by sending the email to the seller. If this offer is accepted, the seller will respond in the same way (order confirmation). A purchase contract has only been concluded upon receipt of the order confirmation; delivery of the goods is equivalent to acceptance.
Regardless of the method chosen by the customer for his offer, the seller is entitled to accept it by declaration or by sending it within 2 days of receipt by the seller.
If the payment method in advance (e.g. credit card, PayPal, instant bank transfer) is agreed, the contract is concluded when the payment is authorized. The seller thereby accepts the customer's offer.
2.3 The contract text (consisting of the order data and the general terms and conditions including cancellation policy) will be sent to the customer with the order confirmation.
The customer must ensure that the email address he provided to complete the purchase is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or their purchase processing service providers to process the purchase can be delivered.
The terms and conditions in their latest version are continuously stored on the seller's homepage and can be accessed by the customer. The order data is usually not stored and cannot be accessed later by the customer.
The customer must therefore ensure that the order data is stored. Only if the customer logs in with their customer data before ordering can they view the order history via their customer account.
These terms and conditions can be printed out using the print function of the browser or saved on the computer using the "Save page" function.
2.4 If the customer is an entrepreneur, correct and timely self-delivery remains reserved. The seller will immediately inform the customer, who is an entrepreneur, about the unavailability of the delivery item and, in the event of withdrawal, will immediately reimburse the customer for the corresponding consideration.
2.5 Subsequent changes to information can then be communicated to the seller via email or telephone. However, subsequent changes to the sent offer have no influence on the validity and binding nature of the offer for the customer.
2.6 All products are only sold in standard commercial quantities. This applies both to the number of products ordered within one order and to placing multiple orders of the same product, where the individual orders contain a standard household quantity.
2.7 The contractual conditions are only available in German for customers from Germany, Austria and Switzerland.
- Right of withdrawal
Consumers (for definition see section 1.3 of the General Terms and Conditions) have a right of withdrawal in accordance with the distance selling regulations.
As a consumer, you have the right to revoke your contractual declaration in accordance with the following instructions:
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us,
SnS Commerce GmbH
Managing Directors: Lukas Schütz, Michael Serafin
Windmühlgasse 9/14
1010 Wien
Austria
Tel.: +43 (0) 1512 / 18 62
Email: office@sns-corp.com
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
-End of revocation-
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- An
SnS Commerce GmbH
Managing Directors: Lukas Schütz, Michael Serafin
Windmühlgasse 9/14
1060 Wien
Austria
E-mail: office@sns-corp.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Datum
_______________
(*) Delete what is not applicable.
- Price and price components
4.1 All prices mentioned are shown in EUR (€) and include statutory VAT. The amount of VAT can be found in the country table, which you can find under the following link: https://www.mn-cosmetics.com/pages/tax. The prices are final prices. Cash discounts and other discounts will not be granted unless this is additionally and expressly stated in the respective offer.
4.2 Costs for packaging, freight, postage and shipping at the time of ordering are not included in the price. The costs for this can be found in the shipping cost table, which you can find under the following link: https://www.mn-cosmetics.com/pages/tax
4.3 The respective payment options will be communicated to the customer as part of the offer (item description). Only the payment methods specified in the respective offers are accepted. These are: Apple Pay, PayPal, credit card or instant transfer.
4.4 If an advance payment is agreed, the customer undertakes to pay the respective purchase price. Any shipping costs incurred must be paid within 10 days of receipt of the payment request. After this period has expired, the customer is in default of payment without further payment request.
- Retention of title
The delivered goods remain the property of the seller until these goods have been paid for in full.
- Transfer of risk, delivery and shipping conditions
6.1 Unless otherwise agreed with the customer, the purchased goods will be sent by shipping to the delivery address provided by the customer. Collection by the customer is only possible after prior arrangement and confirmation by the seller.
6.2 The purchased items will be shipped by the seller within 2 working days of payment instructions. The delivery time is 2-4 working days if the shipping table does not contain other delivery time information. The shipping table can be found at the following link: https://www.mn-cosmetics.com/pages/tax
6.3 For entrepreneurs, the risk of accidental loss and accidental deterioration of the goods is transferred to the buyer upon handover, and in the case of mail order purchases, when the goods are handed over to the contracted forwarding or logistics company.
6.4 If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold is only transferred when the goods are handed over to the consumer or a recipient designated by him. This also applies to mail order purchases.
- Liability and warranty
7.1 Liability and warranty are based on the legal regulations. In the event of defects, the customer is particularly entitled to subsequent performance in accordance with Sections 437 No. 1 and 439 BGB if the legal requirements are met. The buyer's rights under Sections 437 No. 2 and No. 3 BGB are not affected by this.
7.2 For entrepreneurs, the seller has the right to choose to provide the warranty through replacement delivery or repair. The buyer's rights under Section 437 No. 2 and No. 3 BGB are not affected by this.
- copyright
Copying or using photos, graphics and texts is only permitted with written consent from the seller. In the event of copyright infringements, the seller will take legal action within the scope of the legal possibilities.
- Influencer
We create an influencer database using the corresponding form on our website. When you register there, you simultaneously transfer the simple, irrevocable, temporally, spatially and content-unrestricted rights to use the photographs that you post on social media platforms in connection with our products. We may use and exploit these photographs in any way, in any media (print media as well as digital media, including the Internet), provided you provide your name. In particular, the unlimited are granted
- Right to reproduction
- Right to distribution
- Right of public access
- Access and online rights
- Right of communication to the public
- Right to process
- Printing law
- Right to advertising
- merchandising rights
You waive any compensation to us for granting the above-mentioned rights of use.
- Data storage / data protection
If you conclude a distance selling contract with us, for example by purchasing via our online shop, data processing will take place in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR. We also have a legitimate interest in carrying out a credit check according to Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. The data you provide when concluding the contract or when registering, in particular your name, address and email address, is necessary for the fulfillment and processing of the contract. The contract cannot be carried out without them. You are expressly informed of this in accordance with Article 13 Paragraph 2 Letter e of the GDPR. The data will also be passed on to third parties if this is absolutely necessary (e.g. shipping service providers).
The registration data will be stored for as long as the account exists. If this is deleted, the account data will also be deleted.
Data security
During the ordering process, the personal data is transmitted over the Internet using SSL encryption. The website and other systems are secured by technical and organizational measures against loss, destruction, access, modification or distribution of data by unauthorized persons.
Storage of data
The contract text is saved and the order data and the general terms and conditions are sent to the customer by email. Anyone who has registered as a customer can view their past orders in the customer login area.
Your data when concluding the contract will be stored until the end of the limitation period. The storage of your data is based on Art. 6 Paragraph 1 Sentence 1 Letter b GDPR. The duration of storage of your data also depends on our commercial and tax retention obligations. In this case, the storage of your data is based on Art. 6 Paragraph 1 Sentence 2 Letter c GDPR. If these are no longer required for the purposes mentioned above, they will be deleted immediately.
Rights of the affected
According to the GDPR, you have the right to free information about the stored data. The new General Data Protection Regulation has significantly expanded your rights. These are listed in our data protection declaration and briefly explained, stating the legal basis.
The terms and conditions and the data protection declaration can be viewed at any time on the website. Further information about data protection is contained in the data protection declaration.
- Applicable law and choice of law and place of jurisdiction
The law of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods does not apply. This choice of law does not apply to consumers if this means that the protection granted is withdrawn due to mandatory provisions of the country in which the consumer has his or her habitual residence.
- Severability clause
Should individual provisions of this contract, including these general terms and conditions, be or become invalid in whole or in part, this will not affect the validity of the remaining provisions.